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SHIPPING POLICY

Last Updated: 18/06/2026

ORDER PROCESSING

Orders are typically processed within 1 to 4 business days after being placed.

In certain cases, customers may be contacted to verify order details before shipment.

Processing times may be longer during periods of high demand, public holidays or exceptional circumstances.

CASH ON DELIVERY (COD)

BoxOrion.co operates exclusively using Cash on Delivery (COD).

Customers do not make payments through the website and are not required to provide payment card information when placing an order.

To place an order, customers provide their contact and delivery information so that the order can be prepared and shipped.

Payment is collected directly by the delivery carrier when the order is delivered.

SHIPPING AND FULFILLMENT

Products sold on BoxOrion.co are offered by SIMEX LLC.

Order fulfillment, warehousing, packaging and shipping operations are handled by InOut Trade / euShipments, an authorized logistics and fulfillment partner.

InOut Trade / euShipments manages inventory storage, order preparation and shipment on behalf of SIMEX LLC.

Although logistics operations are performed by authorized partners, SIMEX LLC remains responsible for customer support, product sales, returns and refunds.

DELIVERY TIMES

Estimated delivery times vary depending on destination country, local carrier operations and logistics conditions.

Most orders are delivered within 3 to 10 business days after shipment.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

Weather conditions
Customs procedures
Transportation disruptions
Public holidays
Carrier-related issues
High order volumes
Other circumstances beyond our reasonable control

SIMEX LLC and its logistics partners make every reasonable effort to ensure timely delivery of all orders.

ORDER TRACKING

Tracking information may be provided once an order has been shipped.

Tracking availability depends on the destination country and the delivery carrier.

Tracking updates are managed by the carrier and may not appear immediately after shipment.

DELIVERY ATTEMPTS

Delivery carriers may attempt delivery more than once depending on local procedures.

Customers are responsible for being available to receive their order and complete payment upon delivery.

Failure to accept delivery may result in the order being returned to the logistics facility.

REFUSED DELIVERIES

If a customer refuses delivery without a valid reason, SIMEX LLC reserves the right to refuse future orders from the same customer.

Shipping, handling and logistics costs incurred as a result of an unjustified refusal may not be refundable.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

SIMEX LLC cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

LOST OR DAMAGED SHIPMENTS

If an order is lost during transit or arrives damaged, customers should contact our support team as soon as possible.

Please include:

Your order number
A description of the issue
Supporting photographs where applicable

Each case will be reviewed individually and an appropriate solution will be provided where justified.

INTERNATIONAL SHIPPING

Orders may be shipped to multiple countries through our authorized logistics network.

Delivery availability and transit times may vary depending on destination country and carrier coverage.

Customers are responsible for complying with any local regulations applicable to the receipt of goods in their jurisdiction.

CONTACT INFORMATION

For any questions regarding shipping or delivery, please contact:

SIMEX LLC
262 Chapman Rd, Suite 240
Newark, Delaware 19702
United States

Email: hello@boxorion.co

Website: https://boxorion.co

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